Shipping policy

Shipping Policy

At Beyond Soul, we aim to provide our customers with a seamless and reliable delivery experience. Please review our Shipping Policy below to understand how we handle local deliveries and catering orders.

1. Delivery Areas

  • Beyond Soul currently offers delivery services within specified areas in Belleville, NJ, and neighboring communities.
  • To check if your address is within our delivery radius, please use the delivery option on our website or contact us directly.

2. Delivery Times

  • Delivery is available during our standard operating hours:
    • Tuesday - Friday: 12:00 PM - 7:00 PM
    • Saturday - Sunday: 1:00 PM - 8:00 PM
  • Delivery times are approximate and may vary due to factors such as traffic, weather, or order volume.

3. Order Processing

  • Orders placed during business hours will be processed promptly and delivered as scheduled.
  • For same-day delivery, please place your order at least 1 hour before closing time.
  • Orders placed outside business hours will be processed on the next business day.

4. Delivery Fees

  • Delivery fees may vary depending on your location and order total. The exact delivery fee will be displayed at checkout.
  • Free delivery may be offered for orders exceeding a specified minimum amount, as indicated on our website or promotional materials.

5. Catering Deliveries

  • Catering orders require advance notice and will be delivered at the agreed-upon date and time.
  • A delivery fee and setup charge may apply for catering services, based on the size and complexity of the order.
  • Late changes to catering delivery details may result in additional fees.

6. Delivery Policy

  • Customers are responsible for providing accurate delivery information, including the correct address, phone number, and delivery instructions.
  • Beyond Soul is not liable for delays or failed deliveries caused by incorrect or incomplete information.
  • If the customer is unavailable at the delivery address, the order may be returned to the restaurant, and redelivery fees may apply.

7. Pickup Option

  • Customers may choose to pick up their orders from our Belleville location during business hours.
  • Please arrive at the designated pickup time to ensure your food is fresh and ready.

8. No Shipping of Food Products

  • Beyond Soul does not ship food products outside of our local delivery area. For larger catering orders, please contact us to discuss delivery options.

9. Issues with Delivery

  • If you experience any issues with your delivery, such as missing or incorrect items, please contact us immediately at:
  • We will work to resolve your issue as quickly as possible.

Thank you for choosing Beyond Soul! We are committed to delivering delicious, fresh food to your door. If you have any questions about our Shipping Policy, please reach out to us.